It's a big company, and the service is up to standard. The car is a new one, probably less than a month old.

The staff did not explain the documents and vouchers that required our signatures. When we asked about the purpose of the credit card charge, they told us it was a vehicle deposit. Later, we discovered they had charged us for insurance without informing us, even though we had already purchased insurance domestically. They forced us to sign for additional insurance without our knowledge. Before returning the car, we called the store to extend the rental by 2 days, agreeing to pay an extra 100 euros. However, they later charged us over 270 euros. Despite the fuel tank being half empty, they charged us for a full tank. Throughout our inquiries, the rental company made numerous charges, causing significant confusion and loss. After a month of back-and-forth communication, we still haven't received a final response or the promised refund. We are extremely disappointed!

Not get the car ive booked for but after multiple requests, gave me a great vehicle.

Best prices, customer service actually call me to let me know my booking status.

Like: All very quick and easy.
Dislike: The deposit money still hasn't been released on my card a week later despite them saying it would be as soon as I returned. Also, would have liked to inspect vehicle with staff before signing.

Like: Booking was swift and simple. No hidden fees and clear what you were booking. Explained insurance in a way that was easy to understand.
Dislike: no complaints