We rented from this company because it was the only one allowing cross-border travel. They charged a €96 cross-border fee but only provided a photocopy of the vehicle documents. At border crossings, some countries required the original, which led to lengthy explanations. The booking was for a 5 PM pickup, but we arrived early at around 12 PM. They didn’t allow an early pickup and asked us to wait. After waiting for three hours, they informed us the car was ready. They tried to sell us insurance but didn’t insist since we had full coverage through the rental platform. When returning the car, the front mudguard had a small white scratch, likely from another driver, and we were charged €180 for repairs. The rental location isn’t at the airport, so you have to call them to send a shuttle, which takes about 10 minutes to reach the airport.

This time, the actual car I got was a Ford Puma, a compact SUV that is quite common in Europe. The car was in great condition.