The service was decent. I usually drive a RAV4, and I feel its luggage space is suitable. At the rental store, they gave me a car similar to a Kia Sportage, which couldn’t fit all the luggage. They claimed it was a mini SUV. Eventually, I upgraded to a Toyota Sienna for an additional $150, which had a spacious luggage compartment. By folding down the third-row seats, it seemed to accommodate six 28-inch suitcases and four 20-inch suitcases. In the future, I'll make sure to check the differences between compact, mid-size, and full-size vehicles carefully. Otherwise, substituting within the same class could be awkward.

Very satisfied.

Very large amount of waiting to pick it up but it was a holiday weekend and they were very nice . Got upgraded

Quick email response . Very good

Average, indifferent towards Chinese customers. The car was relatively new but the wait time was long as they were still washing the car. Shouldn't the vehicle be prepared well in advance for customers? Overall, be cautious with this company.

The reception staff were very friendly, but they were not very familiar with the QEEQ pickup order. We arrived slightly earlier than our scheduled time, and the quote given by the staff was significantly higher than our booking price. After pointing this out, they explained it was because we arrived early, and then made the correction. During this trip to the US and Canada, we rented cars three times, two of which were with AVIS. Both times we arrived slightly early and encountered the same situation. The US is a credit-based society; no one checks the car's condition when picking up or returning it, which we are not quite used to. Nevertheless, this mutual trust feels great.