Overall, it's good. Staff are mostly friendly, and the pickup and drop-off process is convenient.

Very good.

The entire process was very smooth. The car was new and clean, and returning it was extremely convenient, located right by the parking building next to the airport. Since it was fully insured, I simply left the car and walked away without any complicated procedures. After returning, there were no surprise charges like traffic violations.

The good thing is the navigation location. The car is on B1. When you exit the basement, press the call button at the exit. The staff's attitude is acceptable.

Very satisfied. Since they didn't have the model I reserved when I picked up the car, they upgraded me to a 4-door Volkswagen for free. I don't remember the exact model, but it was a new car with only a few thousand kilometers on it. The car was very clean inside and out.