Satisfied

The shuttle buses are insufficient. I waited for over 40 minutes at the airport before their shuttle finally arrived. Other company's shuttles came by frequently, but not theirs. When I tried calling, there was no direct line, only automated voice menus, and I couldn't get through after being transferred multiple times.
When returning the car, even though I had already purchased their full coverage, they still inspected the car very thoroughly. To my surprise, they even demanded a fuel receipt! The tank was full—were they worried I filled it with diesel?!

Agreed to extend the rental over the phone, but then asked for another deposit. Inconsistent. Think twice before renting.

A bit difficult to find the shuttle bus to pick up location. Waiting time for car pick up quite long. Very friendly and competent staff.

Click rent is not at the airport but requires yo take a shuttle bus which was not available after 20:00 and their phone support stopped at 20:00. They charge 150€ extra if you don't have a credit card but a simple debit card.