Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.

The off airport pickup point was pretty confusing as the instruction wasnt very clear. The staff at the phone helpdesk was quite helpful but was refer to a wrong location and spend quite long moving around to get the correct location.

Easy enough to catch shuttle bus but not great directions in confirmation of where to catch shuttle from.

Easy to book, good pricing but not easy to distinguish between pick up at airport and shuttle pickup

Pick up was smooth... but only one staff there at the counter when drop off serving many customers... well, it was a Sunday morning, but still, there should be 2 more staffs working... The wait was too long and i had to attend an event so the staff told me to just leave the car key and go...

Instructions for finding the transfer bus are not good. We wandered around for 30 mins with bags trying to find the bus pick up spot.

i waited for so long for the delivery bus. And i missed 2 buses because i didn't know that reservation is needed!