The pick up process is very poor and time consuming

Ireland

Reviewed: Mon, Jul 15, 2019

About Easirent: 5.3 /10

The pick up process from Airport to Car location took nearly 1 hour, very poor, as long as my flight.When eventually picked up taken to Hiton Hotel 1st, 15 minute diversion and then back towards airport for car pick up so annoying that Car Pick up near Airport where you start from.When completing paper work for car hire staff advise that additional insurance is required which is 3 times costs of car hire, so not a bargain.Car provided had several dents and passenger door handle broken, looks like repairs are not carried out even though customers have paid for insurnces

Intermediate | Kia Optima or similar

2-day rental

Relevant Reviews on Easirent Dublin Airport

G.Aylward

Ireland

3-day rental

Compact | Ford Focus or similar

Reviewed: Thu, Aug 8, 2019

“Terrible customer experience at pick up and drop off location. Samantha was very unprofessional.”

About Easirent: 4.0 /10

Samantha was extremely unprofessional, she swore on numerous occasions and tried to rush the damage paper work, being very lax about it. On return, I had to argue my case for 60 mins that I did not damage the vehicle and again Samantha handled the situation terribly. She refused to look at the vehicle and claimed she did not remember, even though she came up to me before this and tried to pick up our conversation from the last day. Terrible experience and very vindictive.

P.Kearns

Ireland

3-day rental

Economy | Ford Fiesta or similar

Reviewed: Thu, Jul 25, 2019

“Horrific. Never again”

About Easirent: 4.0 /10

Ended up having to fork out an additional £92 when we had only paid £52 for the rental as wouldn't accept the credit card as a deposit, although more than happy to accept the same card for more money!! Tried lying about a clearly rusty scratch which was on the car ehen we picked it up. Luckily we had taken photos before we drove away with it. My cousin also picked up a car at the same time as us and had nothing but problems. They also attempted to accuse her of causing damage which was already there. Absolute cowboys. Wish I had read reviews before I booked

A.Matcheswalla

Ireland

4-day rental

Compact | Ford Focus or similar

Reviewed: Tue, Jun 18, 2019

“Value for money”

About Easirent: 6.7 /10

Easirent has not yet refunded the deposit of 2100 euros they charged.

About QEEQ: 8.0 /10

Ireland

33-day rental

Mini | Fiat 500 or similar

Reviewed: Wed, Jun 5, 2019

About Easirent: 8.7 /10

We had a little trouble figuring out where to meet the shuttle to the pick-up point but we eventually figured it out with a couple phone calls to the Easirent people. I called again before we dropped the car off to inquire about tolls and they were able to help as well. However, in each phone call, they were in a hurry to get off the phone which meant I had to repeat my questions because they didn’t take the time to listen the first time.

About QEEQ: 10.0 /10

T.Liu

Ireland

2-day rental

Compact | Ford Focus or similar

Reviewed: Wed, Apr 10, 2019

“Terrible”

About Easirent: 2.3 /10

The models are fundamentally different.

The pick up process is very poor and time consuming

Relevant Reviews on Easirent Dublin Airport

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