Reasonable.

We had to take a bus to pick up the car and were told to call to make a reservation, but no one answered the phone, so we had to get help from Beijing customer service. There was only one staff member at the car pickup location, and we waited a long time. Our three-day rental cost only 750 RMB, but insurance under 1800 EUR cost 93 EUR per day, almost the same as the total rental amount. Three days' insurance cost three times the total rental amount. It took nearly an hour to connect and wait for the bus, and another hour to pick up the car. By the time we could drive, it was almost dark. Driving on the right side, which we were not used to, made the journey quite dangerous.

No problems

No complaints

Counter staff helpful but took a while for form filling

Did not use the price protector

Samantha was extremely unprofessional, she swore on numerous occasions and tried to rush the damage paper work, being very lax about it. On return, I had to argue my case for 60 mins that I did not damage the vehicle and again Samantha handled the situation terribly. She refused to look at the vehicle and claimed she did not remember, even though she came up to me before this and tried to pick up our conversation from the last day. Terrible experience and very vindictive.

We had a little trouble figuring out where to meet the shuttle to the pick-up point but we eventually figured it out with a couple phone calls to the Easirent people. I called again before we dropped the car off to inquire about tolls and they were able to help as well. However, in each phone call, they were in a hurry to get off the phone which meant I had to repeat my questions because they didn’t take the time to listen the first time.