Overall, very satisfied. Arrived at the airport in the evening, around 8 PM local time. There weren't many people at the rental counter, so I didn't have to wait in line and was assisted immediately. After completing the paperwork, I went to the first floor to pick up the car. There was no queue there either (super lucky, as many have mentioned long wait times for pick-up). From start to finish, it took less than half an hour to get the car and start the journey. When returning the car, I waited briefly, mainly to ensure the staff confirmed everything was fine before leaving. Didn't want to resolve issues via email. Thankfully, everything went smoothly and safely. Very satisfied!