Excellent and Professional in all ways of business.

Very satisfied.

The staff member who assisted with pickup was not very friendly, but the person during the drop-off was much better.

The store boss was very nice. I made a mistake and forgot to bring the original driver's license, which meant I couldn't pick up the car. They hoped QEEQ platform could modify the main driver information in the backend, but after spending a significant amount of money on phone calls, they said they couldn't help. Just when the order was about to go to waste, the store staff and boss communicated since my husband, who was traveling with me, had his license with him. They agreed to let us pick up the car!

There weren't many people in line. Initially, they wanted to upgrade my car, but the price increased by 20%, so I reverted to my original booking. They asked if I wanted extra insurance. After I declined, they didn't push further and quickly processed the paperwork for the car. Overall, the service was pretty good.

I checked and rechecked my confirmation and no where did it say it the car was from Hertz. Finally called the number and only then I figured it out from the message. And talking about calling I had a concern that I tried to contact Hertz about. I called 10 times over 3 days and left 2 messages. Never could get through, did not receive a call back.