Very satisfied. Arriving at the store late at night, which is considered after-hours for Americans, they still maintained excellent service with clear explanations. The car was handed over with a full tank, providing great convenience for newcomers. The return process was even better. You simply park the car in the designated spot, leave the keys inside, and take a free shuttle to the airport! There’s staff guiding you throughout the entire process. Highly reliable!

The only issue was the slightly long queue during vehicle pickup. Returning the car was very convenient—just driving into the 'Return Area,' where friendly staff immediately assisted me. I almost forgot to leave the keys since I didn’t even have to turn off the engine.

I was duped by the assistant who sold me additional breakdown cover without me knowing about it. I did sign the contract, but did not see that she had added this , despite the fact that I made it clear that I did not want / need any extras

The customer service response was quick but not helpful

The car model received was correct, but the car condition was very old, with numerous scratches on the exterior. The passenger side window could not be closed without being controlled by the driver (confirmed not a setting issue).

Option to upgrade to volvo xc60 for $21 extra. Excellent car.