Made the right choice.

The queue at Hertz is usually short since they have more counters open; you can generally get things done quickly. The nearby 'Triple-One' isn't as efficient, but it's cheaper. Hertz's insurance is slightly less aggressive with their upselling; they offered $10 per day and I went ahead and purchased it. 'Triple-One,' on the other hand, tries to upsell everything. While their orders are cheaper, their insurance often makes up the difference. Hertz strikes a better balance overall.

The staff's attitude was indifferent, but that's just how New Yorkers are—cold, but efficient. No lines for picking up or dropping off the car, very simple.

Really good customer service gave me a smaller car as I was uncomfortable driving the bigger one originally assigned to me

Easy booking process very h!elpful

Like: With all the other companies coming in around $700 this was an amazing surprise. Thank you!