The self-service process is cumbersome. It felt like I had to pay again after already paying. It's confusing.

1. Extra insurance was pushed when picking up the car. They said we needed to buy liability insurance for $16 per day. For safety reasons, we added it, but later felt it was unnecessary. 2. They asked us to return the car with an empty tank and charged us over $50, claiming that fuel in NY is expensive. This seemed off since returning with a full tank typically costs around $40. 3. The hotline response was extremely slow. 4. Unhappy with the vehicle: We booked a Grand Cherokee but were given a Buick mid-size SUV. A full-size SUV like the Ford Explorer would have been more appropriate. 5. On the third day, it showed that the oil level was low. 6. On the seventh day, the left rear tire pressure dropped to 15. Contacted the hotline, talked for at least half an hour, they said they'd arrange for a nearby service to replace the car, but we received no follow-up. We ended up changing the spare tire ourselves and spent $20 to check and fix the tire at a gas station. In summary, I've driven in the US three times, and also in Australia, New Zealand, and the UK, and this was the worst service I've experienced.

Excellent customer service, upgraded vehicle for free

Good service and highly efficient.

Upon arrival; it was the fastest pickup yet in 8 years time at a car rental. very efficient staff over there at Sansford. The car in this case a Dodge Caravan, has issues with the automatic shift. Often the engine does not respond when you are over 50MPH and try to speed up. you need to lower speed and than gas-pedal again. I looked it up and it is commonly know for the dogde caravan. Maybe next time i'll take a toyota or a nissan. It is of course not Alamo's fault but a general issue with the dodge.

Good options provided by you guys