Overall satisfied, but faced a downgrade where I booked a Mercedes and ended up with a Volkswagen. Feels like a common practice in Spain.

The reserved car model was not available at the store, and the staff forced an upgrade with extra charges. Thankfully, after contacting the Zuzuche customer service, Zuzuche covered the upgrade costs. Later, I found out this is a common practice in Spain during peak seasons, where they attract customers with low prices and then force upgrades.

The original reservation was canceled by the Alamo city branch because I arrived at the pickup location over an hour late, and they charged me the full rental fee. The Zuzuche platform also failed to inform me in advance that exceeding one hour would result in being unable to pick up the car and having to pay the full amount. It turns out Alamo has such unfair and shameless terms, which were only mentioned inconspicuously in the contract. Moreover, the Alamo staff were extremely arrogant and seemed to take pleasure in the situation, likely making considerable profit from such practices. In the end, there was no way to claim compensation, and I had to make a new booking on-site. Caution everyone to avoid Alamo!!!

1. The car rental process was simple: arrive, fill out paperwork, and you're done. However, it took over an hour to actually get the car. When returning the car, they didn't consider this delay and charged an extra hour. 2. The car broke down after pickup, which disrupted our travel plans and wasted time. The rental company refused any compensation, claiming there was no real loss, which is completely unreasonable.

Picked up the car at 11 PM, no queues.