Remember to bring a printed translation document when picking up the car. I've rented multiple times before without using a translation document, and thought it would be fine this time as well. However, it turned out to be quite challenging to communicate, and in the end, I could only rent the car using my passport and driver's license.

The introduction was professional, clear, and concise, without any upselling.

Very satisfied.

Beware of upgrade traps. They mentioned a free upgrade, but it ended up costing money, and it wasn't cheap.

Early morning arrival at San Francisco International Airport, the Hertz counter had no staff, and the lot did not have the advertised Toyota 4Runner or Grand Cherokee, only a Santa Fe with weak power and unstable chassis.