The provided vehicle had all four tires worn out. One of them, the front right tire, was damaged and had to be replaced, costing 160 SAR (approximately 320 RMB). When informed at the repair shop, the rental company dismissed it, saying it was not a big deal, leaving the issue for the next renter. Truly disappointing.

Very good, everything was great overall.

Very satisfied

The address of this rental car company on the website is incorrect. Tried Google and Apple maps! The phone number doesn't work, and all the provided contact information is wrong. Neither could the booking site provide the correct and valid information for the rental car. We couldn't find the place based on the provided address, and even the locals said the address doesn't exist. Later, we took a taxi to another Budget location, and they gave us the correct address for the rental car office, taking over 3 hours to finally get the car in Medina. The return process was equally frustrating. The staff at the return location only spoke Arabic. We had previously confirmed via email that the extra mileage fee was 0.63 local currency per kilometer, but the return staff claimed it was 3 local currency per kilometer! Overall, this has been the most tiring and unprofessional car rental experience.

The pickup and return process was convenient, communication in English was smooth, and the list of charges was clear.