The car had issues upon pickup and there were no spare vehicles available, so we had no choice but to cancel the rental.

Added insurance without informing! Currently filing a claim. Long wait times and slow processing with poor efficiency.

Very good, the process was relatively quick, and the service was excellent! However, Budget has too few car models and limited availability, with just one row of cars. In comparison, Lumi has four rows and allows direct counter rentals.

The car wasn't full of fuel when I picked it up, and they wouldn't refund me the extra fuel I added when returning it. After some arguments, they said the fuel cost covered the overtime fee, so I didn't have to pay it. In reality, they actually lost 15 SAR. I really can't understand the logic of Saudis.

The service is excellent, especially the Riyadh return office. The young gentleman who received the car was very enthusiastic and patient. Full marks for him.