Absolutely satisfied! So far, I've completed two trips with this company—one from October 1st to 19th, crossing the U.S., and the other from October 20th to 31st, touring the Great Lakes and southeastern cities in Canada. Both the vehicles and services were top-notch. I just hope they can provide an expense statement (or invoice). Will definitely choose them again next time!

Very satisfied

It was my first time renting a car abroad, so I was a bit confused initially. However, after carefully reading the instructions, I managed to find the rental place without any issues. PS: Good English skills are necessary to avoid communication barriers.

Budget rental was really impressive! First, at pick-up: They initially didn't have the Tahoe model we booked, so they provided another SUV of the same class. When we saw a Tahoe in the garage, we asked the staff and they patiently helped us switch to the preferred model. During the rental period: Unfortunately, our car window was broken in San Francisco (no items were lost). We immediately contacted Budget customer service, and within 10 minutes they helped us with the registration and guided us on how to switch cars. That evening, we went to San Francisco airport and exchanged for another Tahoe. The process was quick and convenient. Since the insurance covered everything, there were no extra costs.

For some reason i was charged extra 5 dollars. The guy at the counter couldnt explain why. He just said i have to pay it