Very satisfied

Counter staff was good and clear with instructions to enable smooth and easy collection and drop-off.

Good experience in the booking, without any hassles.

The service was average, and there were some staff who were unfriendly towards Chinese customers.

Service of counter staff were very good both at pick-up and drop-off. Car in good condition and we love it. However, there was some disappoint which we were so surprise about the staff at the airport... It was the time when we went to wrong drop-off location,as GPS guided us to the airport (where the shuttle bus picked us up to get the rental car). We saw one man with Times sign, he was SLEEPING while waiting for arrival passenger. We didn't want to wake him up but we had to and yes, he DIDN'T WANT TO ANSWER ANY QUESTION. We asked him where we can drop the car off and what he answered us was just pointed his finger to the door, DIDN'T EVEN OPEN HIS EYES. Luckily, we found the place in the next 5 minutes.

in the terminal it says we need to find them in the counter but there was no employee but they left a note we called but your language was hard to understand and the map is confusing , Your service needs improvement.

Got the wrong car and an old one.