Overall quite satisfied, though the queue was a bit long when picking up the car. Understandable given the work efficiency in the U.S.

Pretty good.

Very satisfied

It was okay. Parking in Cambridge is particularly difficult and I received a fine. The rental company did not agree to deduct it from the deposit, so I had to go to the Cambridge Traffic Management Center to pay the fine myself!

They added extra insurance without explanation (I had already purchased it during the booking and provided it along with the rental reservation form). They also switched to a fuel-empty return policy without asking. During the pickup process, the staff barely spoke five sentences to me, mainly urging me to sign the contract without showing me the specific terms. It was a deceptive transaction and a very unsatisfactory rental experience. I won't rent from AVIS again.