Friendly service

Arrived a bit earlier than the scheduled time, the guy at the counter spoke Thai-accented English which was slightly hard to understand, but he was very nice and patient, and didn't push for insurance. The whole process was smooth; he actively led the car inspection and reminded me to refuel. It took about 10 minutes to complete everything and drive off. Returning the car involved a quick walk-around check, fuel level check, and signing off, which was also fast. However, the wait for the staff at the return location was quite long, which could be improved. Another thing, they didn't inform me that washing the car before returning it wasn't necessary, which cost me an hour. It would be helpful if they informed customers in advance. The car was quite new, with just over 20,000 kilometers on it, in good condition, and well-equipped.

Everything is smooth sailing.

National gave me a poor car which broken left sound speaker and hided it by setup the sound only on the right speaker. Moreover, inside the car is not clean. There any many stain areas on the car seats. After I picked the car for five minutes, I found out the sound issue and call back to Nation. However, they said that they have only this car for me without any compensation so I have no choice to use that car on the first day and told staff to contact me on the day after, if they have other cars (I have no idea why they have only 1 car left). On the next day, they to me to drive back to change a new car (I stayed > 25 km from the airport). After a long negotiation, the staff seem ok to deliver the new car for me. However, I need to wait for 1.5 hours to get the car (which I think normally it should take < 30 mins).