booked Ram truck but not available at the time of pickup got disappointed. Rented another vehicle.

Very satisfied.

I always choose Hertz, very satisfied.

Picking up the car was convenient. At Hertz, there was no need to queue, while at the same time, there were many people in line at Thrifty. If the daily price difference isn't significant, consider Hertz. Although they claim 24-hour service, on the last day, I tried multiple times to extend the rental by phone but couldn't get through. The next day, I accidentally went to the service desk next door and was able to extend the rental with an agent. The price was slightly higher than the daily rate on QEEQ. When asked why no one answered the phone, I was told that no one picks up on weekends. So, if you plan to extend your rental, call on a weekday! Also, when I inquired about insurance, it seemed there was no third-party liability insurance, but the reservation on QEEQ included it. Luckily, there were no issues. So, if you're not in a hurry when picking up the car, take the time to inquire about third-party liability insurance!

Booked a Mazda 3 or equiv, got a Dodge journey which had terrible fuel economy and had an expired tag which a State park official pointed out to us when we wanted to visit the park. Had to return car as a result. Customer service sent us to Grand Rapids to change it; when we got there they clearly didn't have cats to switch it with. Then had to drive to Grand Rapids airport....long wait there but they did change car eventually.

Dislike: The inside windshield was not the cleanest