The employees at the rental company always push services. They strongly recommend the toll road fee card service, which costs $14 per day. It's crazy. The Mazda 3 I got had a tire pressure issue and was leaking air within 24 hours. I had no choice but to accept it, contact a repair shop, and pay out of pocket for a tire repair, wasting most of my day. It is highly likely the car already had tire issues when picked up.

Quite good, the service attitude is very nice.

The queue moved relatively quickly for paperwork, but picking up the car took a bit longer, nearly half an hour.

This car rental company offers relatively large vehicles. I booked a Jeep Grand Cherokee, but received a TOYOTA 4RUNNER instead, which is also a large SUV. When renting a car, make sure to carefully check each price term, as they might quietly add insurance, which you need to remove.

Thrifty didn’t have a hybrid car when I came for pick up. They offered a full size car. I don’t want to wait any longer due to long flight plus time zone difference. The receipt shows a few dollars more than the reservation. I am okay with it. The car is in good condition and very clean. However, when I returned the car, I got a receipt that charged double the reservation amount. The per day rate went up to $45 instead of $30 at reservation. I was in rush catching up the flight, that had no time to argue with Thrift. Very annoyed.