The flat tire occurred on a weekend night, with the damage on the side of the tire, making it irreparable. Customer service told me to handle it myself, but I couldn't stay where I was, as it would delay others' accommodations and ticket bookings the next day. In the end, I had to call roadside assistance to replace the tire. The following day, I arrived in Zagreb and replaced a pair of tires as required by the rental company. One flat tire ended up costing me three tires.

The service was excellent, and the staff was incredibly friendly.

The location in Zagreb was easy to find. They asked if I wanted additional insurance during the process, but everything went smoothly. Returning the car at Dubrovnik Airport took a bit of searching, but the inspection process was seamless.

The staff spoke good English and, after explaining our third-party insurance, only reiterated the claims procedure without pushing for additional insurance.