Enterprise Pick-up Experience was Dysfunctional

Spain

Reviewed: Fri, Jul 19, 2019

About Enterprise: 7.3 /10

Picking up this car was a bad experience. Waited close to an hour for their shuttle from the airport, then another hour at the counter. Their staff and system were totally overwhelmed, unprepared and dysfunctional. One of the worst car rental experiences I've had in years of renting vehicles all over the world.

About QEEQ: 8.0 /10

Opel Astra image

Malaga Airport(AGP)

Compact | Opel Astra or similar

3-day rental

x2

Relevant Reviews on Enterprise in Spain

Anonymous

Spain

5-day rental

Reviewed: Sat, Dec 27, 2025

About Enterprise: 10.0 /10

This company’s service is great – really friendly and super efficient.

About QEEQ: 10.0 /10

Bruce Hood

Spain

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Reviewed: Tue, Aug 20, 2024

About Enterprise: 10.0 /10

Very satisfied, smooth communication.

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Matt Eva

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Madrid–Barajas Airport(MAD)

Reviewed: Sat, Jul 20, 2024

About Enterprise: 8.0 /10

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Evelyn Gallacher

Spain

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Reviewed: Sat, Jun 22, 2019

About Enterprise: 10.0 /10

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Irma Houston

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Reviewed: Mon, Feb 10, 2020

About Enterprise: 10.0 /10

Everything was normal. All the terms were clearly explained.

About QEEQ: 8.0 /10

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