except for fuel issue and cleaning everything else was fine

Picked up a Tiguan SUV at Ottawa airport and it was perfect—tons of space for all my luggage, simple paperwork, friendly service, and it was super comfortable cruising on the highway. Dropping the car off at Toronto airport was just as easy: hand the keys to the staff and you’re done. Overall a really smooth rental experience. The only minor issue was the car key battery dying and needing a replacement, but everything else was great. QEEQ’s customer service was also really helpful. I noticed some differences between the contract and my booking, so I checked with them. They patiently verified everything and confirmed the contract terms did match the order; the rental company just hadn’t listed them clearly. That really put my mind at ease. If you’re renting in Canada, try to choose a company that includes third-party liability coverage—many don’t. Budget is one of the few that does. It’s a bit more expensive, but definitely worth it!

Overall satisfaction

The car was great. The guy didn’t bring us our car like he did for other passengers and made us walk to get ours. Additionally, we did not get a drop off service although it was a 5 min or less drive to port and I told them I was pregnant.

QEEQ was fine to book with. However, when I’d thought we’d booked at the wrong rental place, they offered no help in transferring the car to another location. Fortunately, we found we did book at the right place but we were annoyed that QEEQ customer service would not have been able to assist us if we had not.

Efficient, convenient, friendly

Although i rented a spark and i paid 4 dollars more for that. I was given small Hyundai. Also i had to deposit 350 dollars that was not clear in advance.