except for fuel issue and cleaning everything else was fine

Picking up and returning the car was convenient, and the service was good.

Service was good and everything was perfect except the return policy since I wanted to return early but they don’t have policy to refund for early return

I wanted to return early but they don’t have policy to refund for early return

They did not have the car on site at the pickup time and told me I would need to wait an hour. This is a common thing for them, according to reviews. They have me the wrong car, a tiny little car, instead of what I booked. They wanted me to sign the 'no visible damage' report without seeing the car, which I refused - which was good because it did have visible damage. There was garbage inside the car under the seat. They would not accept my visa card as payment for the deposit. They did not honor the zero dollar deductible I already paid for with my voucher and instead made it $300. In total, a terrible rental experience.

That was so long ago I don't remember.

Counter staff excellent.

I waited at the counter for prob 15 min while staff kept coming in & out of the front area saying they would be with me in a minute. Then I had to work really hard to get the quoted price for my rental as the agent kept trying to upsell me & continually tried to blatantly ignore my questions regarding the price. I think they were out of the cheapest compact car I had requested & rather than providing me a free upgrade they were trying to upsell me & make me pay the difference. I left with the same price as I had been quoted but boy did they try & use all the sales tactics in the book to get me to pay more. I would NOT recommend renting from budget! If u do go in with your master negotiator hat on.

As a website the reservation process went smoothly. Just wish they wouldn't contract with budget because of the above mentioned reasons.