This is the second time renting from this company. They provided an Italian local brand, Lancia. Although it's a small car, it performs excellently on the narrow roads of many small towns in Italy. With a 1.0-liter engine and electric assistance, fuel consumption is extremely low, and the space is sufficient for two people. I purchased full insurance directly from the car rental agency for peace of mind. The staff assured me that even if the car is damaged extensively, there's no need to pay. During drop-off, they didn't even inspect the car.

Our English isn't very good, and our Italian is just so-so, yet the lady at the front desk patiently helped us complete all the procedures.

The company I rent cars from the most in Italy. Great service.

Helpful staff at the counter Easy to find Only remark, it's not very clear you have to take your token number for queing. There's a totem in between two counters which is not clear at a first sight that is there for the number pick up.

No dropping price Easy to book

The staff behind the counter had told us that she will charge us an additional 100 euros for a second driver. Even though we did not agree as we did not think it mattered how many people drove the car, in any case due to no choice we agreed and took the car. They had taken a deposit of euro 594 from my credit card and mentioned that they will return euro 400 when the car was returned in good condition. However when we returned the car and got a no damage on the car while being returned, they have still only returned euro 229.04 to my credit card instead of euro 400. This is unlawful. They are not picking up the toll free numbers that are listed and we have no way to talk to them. I am very disappointed.