1. After arriving at the airport, we had to take a shuttle train to another parking lot and wait for a car to pick us up, which was highly inconvenient. 2. The service process was extremely slow, staffed entirely by Indian workers. The reserved car model was unavailable, and they tried various excuses to persuade us to upgrade to a pricier option. After insisting, they reluctantly provided us with another car. 3. I rented for 8 days, but they required me to return to the store in 2 days to switch to the reserved model. The round trip to change the car took 1 hour, and even though we arrived at the agreed-upon time, we had to wait an additional hour for processing. The time, effort, and fuel spent on this were uncompensated, and we didn't even receive an apology. 4. When returning the car, we had to wait another hour. Several other customers we encountered mentioned they would never rent from this company again.

A rental company with extremely poor service. Nowhere in the world have I encountered such difficult staff, particularly the Indian employees at this company! Even though my registration information was extremely detailed, they still did not accept the additional insurance purchased through the Zuzuche platform. They forcibly withheld a pre-authorization of 2500 CAD for car insurance and 700 CAD for traffic violations, which are estimated to be held for two months. This company taught me a lesson; I would be a fool to choose this company for car rentals again!

The car wasn't in the best presentation upon pick up (was not cleaned) however, that being said it was a nice car, delivered to expectations for a normal rental and smooth drop off. Pick up was a bit confusing, but overall pleased with the hire.

The Car was not sanitized properly. The car was also not so clean and I had to point out to get it cleaned. The car had rough interior. They Charged my visa even though I had Paid to Qeeq already. Still waiting for refund.

Customer service was prompt in responding to my query about double charges.

When I received the car, some scratches were all recorded on the sheet except those on the front passenger side. The person who was marking the scratches said that this is not a problem as it is only a painting issue and he knows about it. However, when I've returned the car, these scratches were a big issue for the same person who was pushing me to make an insurance claim to fix it. When I've tried to remind him about what he said when I received the car, he played can't remember anything about what he said then. Then he starts trying to make accept it by saying it is not going to affect me as it is going to be on the Amex Gold card insurance. At that point, my daughter provided pictures she got when we received the car, as she found it very weird what he said then. The pictures showed all scratches, including those on the front passenger side, which forced that person to withdraw his demands. I feel very uncomfortable to deal with this company ever again as I believe they are not as I was expecting.