The staff handling the car pickup and return didn't speak English well, explained poorly, and just nodded to everything to finish the process quickly. Most of the promised terms were not fulfilled. On the first day after picking up the car, the AdBlue warning light came on (a fluid additive required only for diesel cars). Customers had to pay out of pocket at a gas station to refill it. Although the cost was small (around 20–30 RMB), this should entirely fall under the car rental company's maintenance responsibilities.

Good service.

Very satisfied.

They seem very polite, but they charged me a £200 deposit. There was no accident or scratch, and no mileage overrun. But they later deducted £150, even though I had full insurance! I'm still waiting for the rental company's investigation results. I've rented cars abroad many times and this is the first time I've encountered such a situation. With only two days left to review, I'm writing this for everyone's reference.

The service from the company was very warm and attentive, although there were few staff who spoke fluent English, it did not affect our communication. On the day we picked up the car, we were upgraded to a Toyota Advance. The car was in excellent condition, very new, and had only driven over 10,000 kilometers. Driving it was very comfortable. Returning the car was easy and quick. I will rent from this company again!