Since this trip involved five friends, we booked a larger station wagon several months in advance. Upon arrival, the rental company initially intended to give us a CLA, claiming it was the station wagon we had reserved. However, after we checked the official website and confirmed that the CLA station wagon belonged to a different category, they changed their stance and said they could refund the price difference but insisted that no other vehicles were available today. They presented a 'take it or leave it' option and left us stranded in the garage to walk back to their office on our own. After contacting customer service via the rental platform, we were informed that a V90 could be arranged within an hour (they even specified the model). After 45 minutes, we tried to communicate again with the same store staff, only to be told that there had been a system malfunction during the past hour, and we would have to wait another hour on the store's sofa. They assured us that the vehicle would be immediately available once ready. Another hour passed, and we had to walk back to the counter ourselves before the staff finally arranged the car keys for us.