EDINBURGH CAR RENTAL REVIEWS

The company upgraded the car model to a brand-new Mercedes proactively. The store is easy to locate, and the pickup and return process is convenient.

Great service

Highly recommended

The trip was three days to the Highlands and Isle of Skye, covering 600 miles. British drivers are indeed very disciplined, but it's true they don't slow down at turns. On those roads narrower than a two-lane road in China (often lacking a centerline), with a speed limit of 60 mph (100 kph), occasionally you'd see a fast-moving European heavy truck coming from the opposite direction. For someone used to left-hand drive and driving on the right side, it's easy to steer into the curb or ditch on the left. On the Isle of Skye, I even got two tickets in a single day. The first was for overnight parking where charges start after 8 AM the next day—the officer issued the ticket at 8:20 to meet his quota. The second was because parking on roads with double yellow lines is prohibited—foreigners commonly parked like that, and I wasn't paying attention. I confronted the officer (both tickets were issued by the same officer) and explained the official parking lot was full, and he replied bluntly, “Come back another day then.” When I mentioned I already received two tickets, he mockingly said, “Today sure is my lucky day!” I deeply regretted not responding sharply at the time. Later, I appealed online and received a response the very next day stating that since I was a foreigner visiting for the first time and might be unfamiliar with the rules, both tickets would be canceled, which did lift my spirits a bit.

Due to language issues, an additional £20 was charged for upgrading the car model.

Very satisfied

The price is relatively affordable.

Smooth experience

Very satisfied, they reminded me in advance.

The booked car model was not available at the store, but the replacement model was acceptable, although it required an additional rental fee.

Very satisfied. Originally reserved the car for pickup in the evening, but due to some delays, QEEQ customer service contacted the rental branch to postpone it until the next morning. The car model provided was even better than the one reserved.

The rental location is in a parking garage, just across a bridge from the train station, making pickup and drop-off quite convenient. The staff were friendly and helpful. When returning the car, some scratches on the vehicle weren’t recorded beforehand, so we had to show the photos from pickup as proof. However, they weren’t overly strict and showed reasonable trustworthiness. Make sure to record a video and take photos of the vehicle before pickup.

Very satisfied with the car rental experience. I originally booked a Mercedes C, but they gave me a Mercedes CLA, and it was the CLA 250 Shooting Brake. The driving experience was excellent.

Good.

The staff kept pushing for insurance (over 300 pounds), but it's better not to buy. The car condition was quite good, which is important for a safe trip.

Upgraded to a Ford KUGA, which was fairly easy to drive. They recommended tire insurance, considering it was my first time switching from left-hand drive to right-hand drive. Since it wasn't expensive, I decided to purchase it.

The rental company is very professional, and their service is enthusiastic. The car rented is either of the same class or slightly higher, and all vehicles come with navigation systems. However, the return inspection is extremely thorough, using lights to carefully check for any potential damage. If you don't purchase insurance beforehand, buying it directly at the store will only cost an additional 100-plus pounds.

Edinburgh Airport is relatively easy to locate. The staff had a bit of an accent, but it didn't affect communication. The only issue is that inspecting the car at night can be challenging.

The location was easy to find, and they replaced it with a compact SUV.

The service attitude was acceptable, but the vehicle's condition was not good. The engine oil warning light was on when picking up the car, indicating low oil levels. I had to buy and add oil at a gas station myself. During driving, the wheels often slipped, and the vehicle felt unstable.