It's always better to choose a major rental company and buy full insurance, as it makes problem resolution easier. On our first day, we didn't notice the car's tire was damaged until the evening. After contacting QEEQ, we went to the rental company the next day and directly swapped for a new car. The process was easy, and we didn’t even need to visit the counter; we just took the new car from the parking lot.

It's okay. Their service quality is not necessarily better than domestic rental companies.

Good

The on-site service at the pickup point was great. When we found the vehicle did not meet our needs, they replaced it for free after communication.

Dans un premier temps l’upgrade proposer était plutôt un « downgrade » avec ce véhicule de type utilitaire . Après le partage de mon sentiment défavorable à ce downgrade, le staff m’a proposer une merveilleuse surprise et un véritable upgrade puisque nous sommes repartie avec une corvette luxueuse et moderne . Pour mon anniversaire ce jour là, l expérience a été fantastique et c’est ce genre de détail et ce staff adorable qui feront que je reprendrai Hertz la prochaine fois . Merci !!