Less waiting in line and no pressure to buy insurance.

Friendly at reception desk

Everything very good

A new clean car, very happy.

QEEQ now now preferred car hire supplier.

Car functioned fine, low of windshield wiper fluid, and typical scare tactics to try and get you to buy insurance.

Online voucher didn’t make it clear in any way who the rental company was. Could not find the shuttle bus due to the number of buses and no one knowing which company was the address we were given. The printed voucher had the ClickRent name on it, but the online one didn’t.

The booking confirmation did not advise that the company is not located inside the airport, neither where to meet the shuttle van to the agency. At the agency, they forced us to pay for extra insurance, despite the fact that we had already bought the full insurance coverage from Easyrentcars. They said the insurance by Easyrentcars was not valid for them. So we had to pay EUR 90 for their insurance, which was more than the full booking cost. The funny thing is that the EUR90 was to cover only for scratches and mirrors. If we had the windows broken this EUR90 would not cover for it???? They also did not take American Express. My husband and I only have American Express. If they did not accept AMEX, Easyrentcars should haven't taken this card as payment for the booking at all or advise accordingly (not in a generic T&Cs) that Click Rent specifically do not take AMEX. The car given to us was completely damaged, crashed and dirty. When I complained about it they said that I could wait to exchange for another car. However, after spending more than an hour to get the car we decide to go ahead with the terrible car they gave to us. Please see the document attached and a photo I took of the front of the car.