I booked a Toyota Corolla, but the store gave me a Volkswagen T-ROC. It's great, a brand new car with 0 kilometers. Thank you!

I was served by a very nice man, Yann. It was his first day in the job but he was excellent. Very friendly yet very professional. I resent being billed for some petrol when I had filled the car & the 'drop-off' man said everything was OK.

WE reserved the car for pick up at 12pm we received a confirmation, we arrived at Europcar at 1155am, nobody was at the counter, we waited a man came and say they closed at 12pm, and if we wanted the car we will have to pay extra 50 euros!! We told him we were there before 12pm, he was very rude, and ask for another credit card, there is a pending $500.00 dollars charge from them, if it goes through I will deny it! He gave us the wrong address to return the car as well as easy rental, The guy at Europcar was supposed to give us a map and a code to return the car!!, he did not we spend 1 hour driving around Lyon to find the location we almost missed our train because of this, really bad bad service !!!

Like: Got an upgrade which was nice and the staff were great.

Like: Aimee at the rental desk was a dream to deal with. Great service