There were two staff members at the pickup location, but one lady processed everything very slowly. I arrived at Brisbane Domestic Airport at 8 AM and had a 9 AM car pickup reservation. However, the wait time (waiting for the two customers ahead of me) and my own processing took a total of 50 minutes. I didn't get the car until 9:50 AM. Aside from the slow pickup process and the difficulty in finding the drop-off lane, everything else was great. There's no upselling, the car was in good condition, and the staff was diligent and responsible.