We had to wait almost 2 hours to actually be given a car even though I had booked it well in advance

Excellent

After returning the car, we took a bus. I specifically mentioned I needed to go to the terminal and take the Hilton hotel shuttle bus. However, as soon as the female driver left the return area, she told us to get off and walk. We walked straight through two traffic lights and then turned left before reaching the hotel. Thankfully, we didn’t have large suitcases, but we still carried four bags and had a child with us. She could’ve dropped us off at the Hilton hotel entrance or even at the terminal, but instead, she made us walk a kilometer late at night! What right does she have to decide for us and make us walk—especially for such a long distance? This is unacceptable and incredibly inconsiderate!

There were no dedicated Thrifty staff for returns, at least none wearing the company uniform.

The staff had a good attitude! There was a line to get the car, and we didn't get to choose it ourselves in the parking lot; instead, they directly gave us the keys.

Picked up car was not cleaned at all (interior). We had to wipe the back seat since something was spilled in it.