Good car in perfect condition, excellent staff

The service was pretty good. Arrived around 5 in the morning and there were very few people.

Brand new car!

The service attitude was great, very enthusiastic and attentive. There was a car to pick us up from the cruise terminal to the store. The only downside is the rental shop closes a bit early, at 6 PM. Although they allow drop-off returns, we were concerned about potential unresolved damages, so we returned the car early. If you drop off the car after hours, the store's shuttle is not available, but the staff can help you book a taxi in advance, which is quite thoughtful.

Mid-size SUV wasn't available so got a standard sedan which isn't parking-lot friendly in SF downtown

Like: Helpfulness of the staff
Dislike: For some reason, the agent called to advise that I had used an off site location instead of the airport. This wasn’t true. My rental paperwork showed the airport location on it.