Nice easy rental

Pretty good. No upselling during pickup, just leave the keys when returning.

I think the pickup/dropoff fee is a hidden cost and excessive. With the limited available flights in/out of Launceston the 3pm closure is ridiculous. I was ready to be picked up by 2:50pm on arrival. Still they sent my car to the park/drive/fly location where I arrived at 3:01pm. They could close at 7pm on Saturdays still they choose to close early to charge you an extra $60.

The booking platform works fine. Still I would increase the total cost for bargain cars by $60 when the pickup / dropoff time would incur those charges. Rather than state the rental price and add the charges on the rental agreement notes.

The car given to us was not similar in size with the one we rented. We felt short-changed and disappointed. The Counter staff was rude and unprofessional. If they needed customers to bring along their home country IDs, they should inform the customers via email in advance. Few people will bring along their home IDs when they travel abroad! The cleanliness of the car can be improved further.

The booking they had was in the wrong name (incorrect first name, correct surname) which was strange and added time to the pick-up.