Excellent

Took too long to get the car. Person kept trying to upsell me a vehicle I didn’t need for just 2 people.

Easy to book on line.

The hidden fees were horrible at payless car rental. I will NEVER rent from them again. 2 week rental for $244 was the reason I went with them, then they put an extra $250 holding fee then they booked me for mileage when my mileage was supposed to be all included. No one told me that I couldn't travel to Sanfran. The lady at the desk specifically asked me where I was going and I told her San francisco and she didn't mention it to me at all! So I was charged an extra $150. At that rate of $650. I would have been better off going with budget or enterprise or anything other than payless... you definately do not pay less at payless car rentals.

This was a great resource to use... and I will always book through them as it was easy and fast!

Hello, This is in regard to the above booking reference that I reserved for last week in Boston. Upon arrival at Logan Airport and standing at the Payless counter, I was told that the "Jeep Grand Cherokee" wasn't avalible & I had to settle for something comparable which I understand 100%. I was then given a Chevy Equinox which is an entry level SUV not a mid size SUV like I had requested, I complained to the agent to no avail. In the auto/rental car industry "Comparable" with the Jeep Grand Cherokee should be something like a Ford Explore, Chevrolet Traverse or a Pathfinder... not a Equinox. I am a big guy (5'11 300 lb) I don't mind driving the Equinox but I wanted something more roomy and thats why I chose the Jeep and paid $469.95. I asked for some sort of a discount at the counter but it seems that I was speaking with a Robot without any customer service skills. In todays Social Media World (Big Fan) every rental car company should pick it up a notch and stay competitive with the Avis's of the world. Below, is link to each vehicle's manufacturing base price to show "THEY ARE NOT COMPARABLE" https://www.jeep.com/grand-cherokee.html https://www.chevrolet.com/suvs/equinox-small-suv A very upset customer & awaiting a response and a discount!

Awesome job

Awesome

Well I suppose to get a Taurus-Ford I didn't. Then the gentlemen said I would get a newer car-Ok. But once got downstairs to get keys young lady couldn't find that car. She gave me another..