It's an established brand and pretty good. There were a lot of people, but everything was well-organized.

Everything went smoothly. I chose full insurance, booked an Opel Grandland, but was given a Citroën DS4 diesel version with just 1600 kilometers on it. It was a new car with wireless CarPlay and very fuel-efficient—only cost 46 euros for fuel during a 6-day road trip in southern Italy. They only charged a 100-euro deposit, and the refund was processed on the same day after returning the car without issues. The only inconvenience was that, possibly for safety reasons, the rear doors couldn’t be opened from the inside and required someone to open them from the outside. Similarly, the trunk could only be opened with the remote after turning off the engine.

EUROPCAR is a good car rental company. The car had a few minor scratches when I picked it up. To avoid any issues when returning the car, I took photos of the scratched areas during pickup. The return process was smooth, and they didn’t inspect the car in detail. The deposit was also refunded promptly.

The car provided was of a different standard. Instead of BMW 1 series only one model was offered, i.e. Fiat Tipo.

We had to wait two hours for our car at Naples Airport: the ticket system is inefficient, the rental desk too small and understaffed. After the theft of our rental car (1 week into our stay in Italy), we were unable to contact Europcar by phone. They put you on hold for hours, then put the phone down on you or tell you to ring a different number. And they won’t call you back! Absolutely shocking!! We eventually got a new car but it took three days and two long journeys by public transport to get it sorted. Don’t use Europcar!