The service quality varies by location. Miami was excellent, but in LA it was poor and they charged extra fees.

Convenient and fast

The car pick-up and drop-off process is convenient and efficient. However, there might be an issue with additional insurance charges, but you can cancel it at the store if addressed promptly. It's important to pay attention to the rental contract.

I'd booked a rav4 6 weeks before arrival. It was not the car I pre booked. The young man on the counter was useless. Sent me to another collection point 30mons drive away where I was told I could swap for the car I booked The agent on the desk was even more rude and unhelpful than the first guy. Summary ... make sure you get written confirmation with regards your order before arrival.