Had to wait over 45 mins at car hire shuttle drop off/pick up point at Lisbon airport with no shuttle coming. There was no representative at the airport from OK Rent A Car to ask for help so had to phone OK Rent A Car three times who kept saying shuttle would arrive within 10 minutes but after 45 minutes wait we decided to get an Uber instead.

It was not clear from booking confirmation what the pick up process was. Pick up location was designated as being at the airport, however, we had to find some other car hire operators who told us we needed to call OK who would come and pick us up and take us to the pick up location which was offsite. This was not mentioned anywhere It also was not clear that there would potentially be a €50 fee for pick up / drop off after 22:00

After waiting half an hour for the checking process, had to wait another 10 to 15 minutes for the car to be cleaned. It wasn't ready upon my arrival.

I ordered a Cabrio and paid for a Cabrio but got an open roof instead of a cabrio. All cabrio's where rented out. In the beginning they said that this was a cabrio but I'm not stupid... It's a pity they did not resolve this immediately.

Car was great, price was dirt cheap, counter staff were all nice. Location was very difficult to find and it took a long time for the shuttle to take us back to the airport while we were in a time crunch.