OK Mobility Lisbon Airport Terminal 1 (Shuttle) Review: Pickup/Drop-off Poor, Cleanliness Very good, Customer Service Acceptab......

B.Mornet

Portugal

Reviewed: Thu, Aug 1, 2019

About OK Mobility: 5.3 /10

Waited way too long to get the car (almost 3 hours). There were too many problems of management with this rental company. Some customers had been waiting for more than 4 hours to get their car!! They did not have enough cars, not even staff dealing with the problems and no one waiting at the airport to get to the pick up location. I had to call several times for a van to show up.

Mini | Fiat 500 or similar

1 days rental

Relevant Reviews on OK Mobility Lisbon Airport Terminal 1 (Shuttle)

Oleh

Portugal

1 days rental

Standard Crossover | Nissan Juke hatchback or similar

Reviewed: Sat, Nov 9, 2019

“Good company, but lack of information on pick up location”

About OK Mobility: 9.3 /10

The main problem was to find the rental company. It is located not in the Lisbon airport. There are nobody in the airport that meet and greet you to the car. There are no any sings at the airport. I must to call to customer support and they inform me that there is shuttle bus. Just occasionally I find the place where it stops and wait for 30 min. Other services were at high level. Car was new, clean, has 5000 km.

About QEEQ: 10.0 /10

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Wed, Oct 2, 2019

“Pickup / Dropoff location NOT at airport”

About OK Mobility: 6.7 /10

It was not made clear that the pickup/dropoff location was not n the Airport property. Took me over 90min to get to the drop off location in traffic. Should allow customers to drop off at airport.

About QEEQ: 10.0 /10

Portugal

1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Tue, Sep 3, 2019

“Great cars, great customer service. Thanks.”

About OK Mobility: 10.0 /10

They were awesome, great customer service, speedy pick up and drop off. Shuttle to airport, highly recommend.

About QEEQ: 10.0 /10

C.Almeida

Portugal

1 days rental

Small SUV | Nissan Qashqai or similar

Reviewed: Mon, Aug 26, 2019

About OK Mobility: 7.3 /10

After waiting half an hour for the checking process, had to wait another 10 to 15 minutes for the car to be cleaned. It wasn't ready upon my arrival.

Portugal

1 days rental

Convertible | Fiat 500 Cabrio or similar

Reviewed: Mon, Jul 29, 2019

About OK Mobility: 5.3 /10

I ordered a Cabrio and paid for a Cabrio but got an open roof instead of a cabrio. All cabrio's where rented out. In the beginning they said that this was a cabrio but I'm not stupid... It's a pity they did not resolve this immediately.

Relevant Reviews on OK Mobility Lisbon Airport Terminal 1 (Shuttle)

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