Poor

I’m local and showed my own insurance information but the clerk charged me for insurance. I brought my own Sunpass transponder but the clerk charged me $5 daily for “activation fees”. The shuttle took almost 40 minutes to pick us up from the airport. The rental car office facility is literally a shak at a repair shop.

Sous de fausse information ils ont tenté de mettre de la pression pour l'achat d'une Sunpass et ils ont chargé à notre insu une assurance optionnelle (dommage physique) non obligatoire (déjà couvert avec carte de crédit et assurance privée) après l'avoir signaler au commis ce dernier n'a rien corrigé. Il a dit que nous pouvions annuler la location. j'ai annulé!! Je n'avais pu confiance en RIGHT CARS et son commis. J'ai porté plainte a Easy rentcars pour être rembourser (processus toujours en cours)

Horrible experience. Was charged insurance even though it was prepaid through Easyrentcars. They said "this did not appear in their files". Good thing I had my receipt on hand!!! Then they still charged $2000 to my credit card for insurance deductible. Worst Manager ever. Forced to take Sunpass for $10/day. Everyone who came was super pissed off by the experience as well.

The lady at the reception desk could use some customer service training. Her attitude was poor; she should be made aware that when there is competition, she should be more accommodating to customers.

Like: The agent found a discount to apply for the sun pass.
Dislike: Dirty car.