Not so good

Really easy to use. Great cars. Fabulous service from staff… they supported me when my car was crashed into while parked in a car park overnight. It needed to be towed so East Coast sent me a brand new car!

All good, no problems.

The store was very clean. The staff provided a card with instructions on how to fill out forms and important notes. They left an email address and I continue to receive promotional offers. The car was very clean and had a prominent rental company logo. The process was quick, and all scratches pointed out during the inspection were accurately recorded. Very good service.

The staff saw that there were three of us and suggested that we switch our original booking of a Mitsubishi 7-seater SUV to a Toyota. Indeed, the road conditions from Brisbane to Gold Coast and around the Gold Coast are very good, so there's no need for an SUV. The Toyota was almost brand new and the baby seat was also new, and the rental price was 25% cheaper.

Good reliable car. Very spacious for luggage. Excellent option for after hours drop off as they had an agreement with another provider. Phone customer service was extremely helpful. Around counter service was good.

Easy to use app. Would like discounts to be provided automatically if you are logged in.

One of the counter staff was not that friendly, and tried to scare us into upgrading the insurance. Other than that, the rest of the staff was really nice and helpful.

Great to have everything consolidated into one platform.