Terrible experience as it took more than 2 hours to pick up the car. Only one person on the counter and two customers in front of me in the line. My turn came after 90 minutes. They came up with another addition of $46 to add to our own insurance and which was not listed when we had booked the rental. When we did the drop off we had to wait more than 30 mins for the shuttle. It is supposed to be pickup within 15 mins but the person on the first shuttle did not take us even though he was going to airport but not for our Airlines. He told us the next driver will take us for our airline which makes no sense. The second driver also tried to go the same that next driver will take you for United but we had to tell him we couldn’t wait another 15 mins so please drop us.

Car was in terrible condition. Windshield was so filthy we had to pull over and wipe the inside to decrease the sun glare... Engine noise was horrible, siunded like there was a hole in the muffler, worn tires, or something. Seemed like there was a loud car in my blindspots whenever I was at 56-57 mph... Worst rental driving experience ever.

No problems at all. Easy to book, easy to cancel.

The seating was stained. AC was poor. The 12 volt outlet did not work making it difficult for charging the GPS which is critical when your in a new area. Had to purchase extra insurance or I would not get the car cost $170+ unnecessarily as I have rental car coverage through my provider. Never did this with National or Budget.

I booked a 7 seater as per what was shown on line. However the first car offered on site could sit 7 but would have been very tight and there was literally no room for luggage. We had 3 kids 10-14yrs so smaller luggage so I couldn’t imagine 7 adults with larger luggage. The offer of a smaller 7 seater needs to have clarification that it will not fit any luggage. The girl at the counter realized our dilemma and was incredible to help us out. She was outstanding.

Really hard sell by counter staff on the EasyPass toll charge of 150.00 US. A TOTAL RIPOFF. We used $8.oo worth so are out $140.00. Make sure you bring details of your insurance coverage with you or you are sure to get upsold on that as well. We felt ripped off and would not recommend this company to our friends.