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Great value for money

Reviewed: Mon, Aug 5, 2019
About Firefly: 6.0 /10
The pick up process at the firefly desk at Malaga airport was terrible. Unbelievably slow - over an hour wait - despite me completing all the details in the UK before we travelled. There should be some desks dedicated to prebookings and some for on the spot reservations. The staff desperately tried to sell me more insurance. When I refused, they tried to used scare tactics to add more pressure. After queuing in the airport, I then had to go to another office in the carpark to collect the keys. Having been travelling with three children from 3:30 am, not ideal at all!!
About QEEQ: 8.0 /10
Very easy to use and book online and very cost effective.
Compact | Renault Megane or similar

Relevant Reviews on Firefly in Spain

d.Moore

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Economy | Opel Corsa 2 Doors or similar
Reviewed: Thu, Aug 8, 2019
“Chosen because it was cheapest - only later did we realize just what good value!”
About Firefly: 9.3 /10
It was a long wait in the hot sun ... a water cooler would be good! The car was bigger/better than expected. No pressure to buy extra insurance, just asked if we had it and accepted it. Initially they wanted to charge an old-person supplement but accepted the letter I'd printed from Easy Rent saying there would be no extra charge. I was unaware of the 'service' charge for filling the car (it was full to empty policy) - and how anyone can justify 30euros to take a car to a garage and fill it up is unbelievable! Return was easy and we were told we'd get some cashback for the fuel that was left - I've no reason to believe otherwise but at this point (48 hours after drop off) nothing at all relating to this booking is showing on our credit card statement.
About QEEQ: 10.0 /10

T.Jagger

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Economy | Ford Fiesta or similar
Reviewed: Thu, Jul 11, 2019
“Excellent, superb service and great car, good value and all went really smoothly and no queue too!”
About Firefly: 10.0 /10
The staff were excellent, condition of car great and excellent value for money! Only comment I'd make is some guidance on the car itself would have been good - we struggled with the built in sat nav. We could have gone back to the counter and asked but as I had my own one with me we just used that.
About QEEQ: 10.0 /10
Price drop did work!

M.Karowich

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Mini | Fiat 500 or similar
Reviewed: Thu, Jun 6, 2019
“Impressive goods and service”
About Firefly: 9.7 /10
Will use again and recommend to others.
About QEEQ: 9.0 /10

Palitha

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Compact | Seat Leon or similar
Reviewed: Wed, Apr 3, 2019
“Very slow process to get car at pickup point. Also try to sell all sorts of extras at pickup point”
About Firefly: 8.7 /10
Long long waiting times for car pickup. Selling all extras at pickup Must check car conditions as the paper is given as ‘new’ car but in reality many scratches on car...
About QEEQ: 9.0 /10

J.algawahmed

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Mini | Fiat 500 or similar
Reviewed: Sat, Mar 16, 2019
“The provider (firefly) charged me additional fees that are already covered by easyrnetcars.com.”
About Firefly: 5.3 /10
the counter service was very poor and slow. instructions were bad. over charged me for items already covered by the rental agreement. the car was very dirty and full of scratches
About QEEQ: 10.0 /10

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