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Terrible

Reviewed: Mon, Aug 5, 2019
About ACE: 3.0 /10
Long wait to check in and out Non maintenanced vehicles Slow dragging and required a oil change. The next day I begin my rental the oil change signal continued to come on, dirty, shoes under seat and trash in doors and backseat. Overall horrible experience will never rent from Ace again. Ripoff once they get your money they bring out raggedy cars, taking advantage of out of towners.
Large SUV | Hyundai Santa Fe 7 Seats or similar

Relevant Reviews on ACE Harry Reid International Airport

C.Kendall

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Large SUV | Hyundai Santa Fe 7 Seats or similar
Reviewed: Fri, Sep 6, 2019
“It was alright”
About ACE: 6.0 /10
The cars service light came on a day after we rented it. The cleanliness was average.

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Large SUV | Hyundai Santa Fe 7 Seats or similar
Reviewed: Sat, Aug 24, 2019
“Long line. Not many car options”
About ACE: 8.0 /10
Cars are old they didn’t have my car type so I ended up with an old mini van. Takes about an hour to pick up your car. It’s offsite location
About QEEQ: 10.0 /10

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Sat, Jun 8, 2019
About ACE: 7.7 /10
The car was not clean thoroughly, I found M&M wrappers and other trash under the driver seat. When we returned the car, the company was going to charge $50 cleaning fee. We have sands in the carpets, not a lot because we did try to clean it by taking the carpet off and shaking it.
About QEEQ: 10.0 /10
We didn't have any price drop, so can't comment on that and I didn't check other website too.

Jay

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Medium SUV | Ford Escape or similar
Reviewed: Thu, May 30, 2019
“Not as expected or promised”
About ACE: 8.0 /10
They did not provide the requested mid-size SUV. They assigned three to me and asked me to wait for them being cleaned. Within 5-10 min these cars were given to other customers. I had to take a small vehicle and bring it back for an exchange next day for the reserved SUV. I wasted hours and money for their mistake and mistreatment.
About QEEQ: 9.0 /10

Gene

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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Tue, Mar 26, 2019
“I do not recommend Ace car rental, they did not deliver on the reservation promise”
About ACE: 4.3 /10
When we arrived to pick up the car we were told the car we reserved for $61 was not available and had to pay for an upgrade vehicle they then added collision insurance that we declined and charged us $195. Customer service was no help, I would not recommend renting from Ace, it was also an additional shuttle ride
About QEEQ: 10.0 /10

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