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Very disappointing experience and feel cheated.

Reviewed: Wed, Aug 7, 2019
About Sicily By Car: 6.7 /10
The staff behind the counter had told us that she will charge us an additional 100 euros for a second driver. Even though we did not agree as we did not think it mattered how many people drove the car, in any case due to no choice we agreed and took the car. They had taken a deposit of euro 594 from my credit card and mentioned that they will return euro 400 when the car was returned in good condition. However when we returned the car and got a no damage on the car while being returned, they have still only returned euro 229.04 to my credit card instead of euro 400. This is unlawful. They are not picking up the toll free numbers that are listed and we have no way to talk to them. I am very disappointed.
About QEEQ: 10.0 /10
Small SUV | Opel Crossland X or similar

Relevant Reviews on Sicily By Car ROME FIUMICINO

Phil Adela

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Reviewed: Mon, Mar 17, 2025
About Sicily By Car: 10.0 /10
The staff handling the paperwork during car pickup was very polite. However, her heavily Italian-accented English was quite hard to understand. During car return, the inspector was incredibly polite as well. He checked the car briefly and informed me that everything was okay. The €200 deposit was refunded to my account within 2 hours after the return, which was impressively fast.
About QEEQ: 10.0 /10

Modesty Martin

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Reviewed: Wed, Aug 28, 2024
About Sicily By Car: 10.0 /10
Everything went smoothly, the service was satisfactory.
About QEEQ: 10.0 /10

Bing Dorothea

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Reviewed: Sun, Jul 21, 2024
About Sicily By Car: 4.0 /10
About QEEQ: 10.0 /10

Tyrone Kelsen

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Reviewed: Fri, Mar 22, 2019
About Sicily By Car: 2.0 /10

J.Taylor

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Full Size Van | Mercedes-Benz Vito or similar
Reviewed: Mon, Jul 1, 2019
“Had to wait for over 2 hours at the rental desk. The entire pickup process was appalling”
About Sicily By Car: 7.7 /10
The entire pickup process was appalling. The ticketing system in place doesn't work (people push, miss their numbers and return later) and we had to wait for well over 2 hours past our pick up time. One of the staff members was also quite rude (although the lady who eventually served us was fine). Each customer took so long to deal with - they really need to modify the collection process.

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