Superb

The local staff provided excellent service, and the customer support team back in the country was very friendly. It was my first time using this app, and I couldn't find a direct contact number for customer service. The car model reserved was different from the one provided upon pickup, which was a minor inconvenience.

Pickup and return were very convenient, but if the car encounters issues during use, it can take up a lot of time and effort. The car couldn't be opened, and I thought the key might be out of battery. Hertz didn't have batteries at the store, so I had to take a taxi to buy them myself, but changing the battery didn't solve the problem. Eventually, I had to wait for a tow truck to take the car away and then take another taxi to the Hertz store to get a replacement car.

Always professional and clean.

Easy and as quoted.

Hertz was very helpful and courteous.

The process was easy to navigate

Like: Everything was perfect.