Great customer service, very patient, friendly and hospitable

Car pick up was problematic: Firstly, it wasn't at the airport with the other car rental companies which meant it took much longer to get on the road. Secondly, the person dealing with the booking had no idea about my booking, despite me giving the reservation copy to her which she said she didn't need...a booking which I had made 5 months earlier, and she tried to give me a Jeep when I had booked a Nissan Rogue or equivalent. I refused the Jeep and then her colleague said, "Oh we just had a Rogue come in"...magically. This person was also quite rude. Additionally, the car tires were low and within an hour the warning light came on. This is unacceptable since you have to pay for air refills in the States. However, the person handling the return was excellent and efficient and friendly.

Difficulty in finding the location. Had to change 2 shuttles.

Ms. Vicky at the counter was courteous, professional and friendly. Kudos to her.

More counter staff at pick up and more regular airport shuttle at airport

The mileage and gas usage of the car was awesome. It was not what I expected but definitely a perk. The person who originally helped me did a good job. The person who helped me upon return was unprofessional and sort of rude.

I didn't have a price drop but this was the most affordable car that I could have found. The location of the lot was easy to find and easy to get to. I appreciate the relationship between Routes and easyrentcars.com. I've already referred two people who have used the site.

Like: Good service, good car choices, and excellent price.
Dislike: Pick up from airport took lo ge than usual. Shuttle buses of other car rentals are more frequent