This was the worst experience I've ever had. I kept getting harassed by the receptionists of Indian and Pakistani origin, while the car rental service kept shirking responsibilities. 1. They aggressively pushed for insurance, and when I declined, they started finding excuses. 2. They demanded my return flight ticket. When I showed them my itinerary from the airline, they claimed they couldn't read Chinese and refused service without a return ticket. When I called the rental service, they said they couldn’t resolve it. I had to barge into their manager's office, and only then their attitude changed and they processed my rental. 3. They claimed my Visa chip card wouldn’t work, and said if I used a magnetic stripe card, I’d need to buy full insurance, stating that the insurance from the rental service wasn't valid. When I called the service again, they still couldn't resolve it and instead suggested I contact the bank and mentioned we should have opted for a bigger rental company, implying they don't guarantee smaller ones. I had to barge into their manager's office again to get the issue resolved. Meanwhile, others in my group at a different counter had no issues. What problems can the rental service actually solve?

Acceptable. One key reminder is that unlike renting cars in the US, here the primary driver's credit card is required for the deposit, irrespective of whose card is used for payment. We overlooked this requirement and ended up having to buy full insurance on the spot for nearly £300.

Initial car booked was intermediate the earlier car allocated was awfully stinking & was changed next day however was provided a compact car one segment lower than what I had booked

VERY slow pick up process, staff tried to limit mileage to 100 miles per day despite car being booked with unlimited mileage. Still waiting for fuel deposit refund.

Excellent!

The insurance wasn't very clear and expensive. Staff were super nice.